1. Return Eligibility (Within 3 Days)

  • Accepted only if:
    • Product is damaged, defective, or incorrect
    • Product is unused and unopened
    • Original packaging and seals intact
  • Not accepted for:
    • Change of mind
    • Fragrance preference
    • Used products

2. Unboxing Proof (Mandatory)

  • Required video must show:
    • Sealed package opening
    • Product condition upon arrival
  • Claims without proof may be rejected

3. Return Process

  • Contact within 3 days at: aroma.cortexx@gmail.com
  • Provide:
    • Order ID
    • Issue details
    • Photo/video proof
  • Follow provided return instructions

4. Return Shipping

  • Paid by customer
  • Use trackable shipping recommended
  • No responsibility for lost returns

5. Refund Policy

  • Processed after inspection
  • Timeline: 5–7 business days
  • Refunded via original payment method

6. Non-Refundable Charges

  • Shipping fees
  • Payment gateway charges

7. Cancellation vs Return

  • Before dispatch: 2.5% fee applies
  • After shipping: treated as return case

8. Fraud Prevention

  • Right to:
    • Reject invalid returns
    • Block suspicious requests
    • Take action on fraud

9. Contact Details

  • Business Name: AROMA CORTEXX
  • Address: 3520 Katra Baber Beg, Lal Kuan, Delhi – 110006
  • Email: aroma.cortexx@gmail.com
  • Phone: 8810679679